Privacy Policy

1. Information We Collect

We collect information in two ways: automatically through cookies and analytics tools, and directly when you fill out a form on this site.

2. Cookies and Analytics

Our site uses the following third-party services that set cookies on your device:

• Google Analytics 4 (GA4) — collects anonymized data about how visitors navigate the site (pages visited, time on site, general location, device type). This helps us understand which content is most useful and improve the site experience. GA4 cookies persist for up to 2 years. Google's privacy policy is available at policies.google.com/privacy.
• Google Ads (Google Ads Conversion Tracking) — when you submit a form (contact, employment application, or service request), a conversion event is recorded so we can measure how well our advertising is working. No personal information is shared with Google beyond the conversion signal. Google's ads privacy information is available at policies.google.com/technologies/ads.
• Google reCAPTCHA v2 — used on our contact and application forms to prevent spam. reCAPTCHA analyzes browser behavior and may set cookies. Google's reCAPTCHA privacy notice applies. Learn more at policies.google.com/privacy.

We do not sell cookie data or share it with any parties other than Google for the purposes described above.

3. Information You Provide Directly

When you use any of our forms — the general contact form, the home care request form, the shower team request form, or the employment application — you voluntarily provide personal information such as your name, phone number, email address, and mailing address. This information is:

• Transmitted directly to Asheville Home Health staff via email.
• Used only to respond to your inquiry or process your application.
• Not stored in a database, not shared with third parties, and not used for marketing purposes.

Employment applications may also include work history, references, and background-related questions. This information is used solely for hiring purposes.

4. How We Use Your Information

• To respond to inquiries about our home care services.
• To process employment applications.
• To measure website performance and improve our content (via GA4).
• To track the effectiveness of our advertising (via Google Ads conversion tracking).

We do not use your information for any other purpose, and we do not sell or rent your personal information to anyone.

5. Your Choices

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can also manage or delete cookies through your browser settings. Note that disabling cookies will not affect your ability to use this site.

To opt out of Google's use of data for advertising purposes, visit adssettings.google.com.

6. Children's Privacy

This site is not directed at children under 13, and we do not knowingly collect personal information from children.

7. External Links

Our site may contain links to other websites (such as insurance resources or community services). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.

9. Contact Us

If you have questions about this privacy policy or how your information is handled, please contact us:

Asheville Home Health
417 Biltmore Avenue Suite 5D
Asheville, NC 28801
Phone: 828-676-6176
Email: info@ashevillehomehealth.com